Introduction
At Wales Comic Con, we’re dedicated to creating unforgettable experiences for our fans, and that includes respecting your privacy and protecting your personal data. This policy outlines how Mercury Promotions & Events Ltd collects, uses, stores, and shares your information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We’re committed to being transparent about how we handle your data, and we want you to feel confident that your information is in safe hands when you attend our events or interact with us online.
For ticket-specific terms, including cancellations and refunds, please see our full Ticket Terms and Conditions.
1. Types of Personal Data We Collect
We collect and process the following types of personal data to make our events run smoothly and to keep you in the loop about exciting announcements:Personal Information – Names, email addresses, phone numbers, postal addresses, ticket purchase details, social media handles, and event preferences.Sensitive Data – Medical or accessibility information, payment card details, and other confidential details you provide.We only collect this data when it is necessary for providing services, processing payments, managing event logistics, or enhancing your experience.
2. How We Use Your Personal Data
We use the data we collect for a variety of purposes, including:Processing ticket purchases and registrationsCommunicating important event updatesManaging guest interactions and schedulesPersonalizing marketing and promotional messages (only with your consent)Improving the overall event experience based on feedback and analyticsWe never sell your personal data to third parties for marketing purposes.
3. Legal Basis for Processing Your Data
We collect and use your personal data on several legal grounds, including:Contractual Necessity – To fulfill your ticket purchase or registrationLegal Obligation – To comply with UK tax and accounting regulationsLegitimate Interests – For efficient business operations and event planningConsent – For optional communications, like newsletters and marketing
4. Data Sharing
We may share your information with trusted third parties, such as:Ticketing and payment processing partnersGuest management systemsEvent sponsors and vendors (with your consent)Legal authorities, when required by lawWe take great care to ensure your data is only shared when absolutely necessary and in compliance with privacy regulations.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. This is typically for a period of 5 years following the conclusion of the relevant event, unless otherwise required by regulation.
6. Your Rights Under the GDPR
You have the following rights concerning your personal data:Access – Request a copy of the personal data we hold about youCorrection – Request corrections to any inaccurate or incomplete dataErasure – Request deletion of your data when it is no longer neededRestriction – Request to limit the processing of your data under certain circumstancesPortability – Request a copy of your data in a commonly used formatObjection – Object to data processing based on our legitimate interestsWithdrawal of Consent – Opt out of marketing communications at any timeTo exercise any of these rights, please contact us at hello@walescomiccon.com.
7. International Data Transfers
If your data is transferred outside of the UK or EEA, we ensure that appropriate safeguards are in place to protect your information, including data protection agreements or equivalent mechanisms.
8. Data Security
We take your privacy seriously and employ a range of security measures to protect your data, including encryption, secure servers, and regular system audits.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.
10. Contact Us
If you have any questions or concerns about our privacy practices, please reach out to us at:Email: hello@walescomiccon.com
11. Complaints
If you believe we have mishandled your personal data, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at:Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Website: www.ico.org.uk
