TICKET RELATED QUESTIONS

• DO I NEED TO PRINT MY E-TICKET?

  There is no need to print your e-ticket – we can scan your unique barcode from your phone or tablet instead. However, we recommend making sure to download or take a screenshot of the barcode rather than relying on the internet at the venue to access your tickets. Don’t forget to make sure that your phone has battery!
  

• entry ticket refunds

  We allow a 3 day cooling off period for ticket orders in case you change your mind.
  You may request a refund by filling out this form here.
  

  If someone doesn't get back to you right away please don't worry, as long as you have filled out and submitted the request form within 3 days of your purchase this will be honored.
  

• ticket Reselling

  We do not allow reselling of tickets. Any tickets found to be re-sold may be cancelled with no refund given.
  

• CAN I BUY TICKETS ON THE DAY?

  Although tickets can be purchased on the door, priority will be given to those who have pre-booked tickets. This may result in queuing to purchase on the day. Wherever possible, we strongly suggest pre-booking your tickets!
  

• DO I NEED TO PURCHASE A TICKET FOR MY CHILD?

  Children under 7 do not need a ticket. Children 7 and above will need their own ticket and MUST be accompanied by a full paying adult during the weekend.
  

• A GUEST HAS CANCELLED, BUT I'VE NOT RECEIVED MY REFUND?

  If a guest is unable to attend the event, customers who have purchased photo-ops with that guest will automatically be given a refund. Please allow 7-14 days for your refund to reach your bank.
  
  If you have still not received it, please contact us on tickets@walescomiccon.com..
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  Please note: We do not issue refunds for entry tickets to the event outside the 3 day policy.
  
  If you are within the 3 day cooling off period and would like a refund please fill out the form here.