returning 2023 - Glyndwr University, Wrexham, Ll11 2AW & MAY 13/14 2023 - the international centre, telford, TF3 4JH

FAQ

FREQUENTLY ASKED QUESTIONS

general

TICKET RELATED QUESTIONS

q&a sessions

  • WHERE DO Q&A SESSIONS TAKE PLACE?

    All Q&A sessions take place in our Q&A halls – they will be marked clearly on the site map when it becomes available, but you can ask a crew member if you get a little lost.

  • CAN I RESERVE A SEAT?

    Priority seating (usually the first two rows) is reserved for VIP Platinum ticket holders. Unfortunately we cannot reserve seats for standard or priority ticket holders.

  • HOW DO I ASK A QUESTION?

    Asking a question in one of our Q&A sessions is super easy – just raise your hand!

  • DO I Have to leave the q&a hall between sessions?

    If the gap between two Q&A sessions is less than 15 minutes, you can stay in the Q & A hall. If the gap is any longer, the hall has to be cleared and you will be asked to leave.

what are photo-ops?

  • what are photo-ops?

    Photo-ops at Wales Comic Con give you the chance to have your picture taken with one of our guests. All photos are professionally shot and printed on site.

  • HOW CAN I GET A PHOTO-OP TICKET?

    Tickets can be bought online before the event – most photo-op tickets go live shortly after a guest has been announced (provided they’re taking part in a photo-op, of course). There are also a limited number of photo-op tickets available during the event from the merchandise desk. These are sold subject to availability, so buying in advance is advisable wherever possible.

  • I HAVE A TICKET, WHAT NOW?

    Before the event, check our schedule when it goes live to see what time your photo op is taking place. This information will also be available on the day in our event guides. Make sure you head to the photo-op hall in time for your photo-op
    - about five minutes before the start time is best. There will be plenty of crew members around to help direct you once you arrive but if your photo-ops clash it is up to YOU to let them know about it so they can assist you!

  • CAN I HAVE MORE THAN ONE PERSON IN A PHOTO-OP?

    Yes – you can have a maximum of two adults and two children per photo op (excluding any guests) with just one ticket. However, regardless of how many people are in your photo-op, you will only get one printed copy per ticket. Any extra copies will have to be purchased after the event.

  • WHEN CAN I COLLECT MY PHOTOGRAPH?

    We aim to have photographs available for collection as soon as possible. In most cases, they are available for collection almost immediately after your photo has taken, though in some cases there may be a delay, particularly for very popular guests. We aim to have all photos printed shortly after your photo-op has been taken but our maximum wait time is completion within two hours. Unfortunately, we are unable to post out uncollected photos.

  • CAN I GET MY PHOTOGRAPH SIGNED BY A GUEST?

    Yes, you can get your photo signed by a guest, but you will have to pay separately for an autograph. Once you’ve collected your photo, just take it to the guest’s signing table.

AUTOGRAPHS

  • HOW DO I PAY FOR AN AUTOGRAPH?

    Autograph prices are not included in your ticket price. All autographs at the event are listed available to preorder from our online store. Should a guest not be listed for preorder online then their autograph will be a pay on the day option only unless otherwise stated or advertised.

    Autographs purchased on the day for busier guests may be subject to availability and time constraints which is why we emphasise the importance of preordering especially when it comes to a busier guest.

    Unfortunately, some guests are only able to accept cash for autograph payments that are available at the event.

  • CAN I HAVE A PERSONALISED AUTOGRAPH?

    Yes – most guests are happy to personalise autographs provided they have time.

  • CAN I GET A SELFIE WITH A GUEST?

    Many guests are happy to take a selfie with you when you buy an autograph. Some guests may charge for a selfie – this is done at the discretion of the guest and their management.

  • CAN I GET A PERSONAL ITEM SIGNED?

    Yes, you can choose to have a personal item signed if you prefer. In most cases, this will be the same price as a standard autograph, but in some cases, guests may choose to charge more for certain items – wrestling guests often charge more for signing wrestling belts, for example. If we are aware of any restrictions or price differences before the event, you’ll be able to see them on our autograph price list.

    Please note that our event has a strict weapons policy and this applies to all areas of the event and venue.