FREQUENTLY ASKED QUESTIONS
Wales Comic Con is a convention that celebrates everything great about pop culture. At Wales Comic Con, you’ll be able to meet comic book artists, film and TV stars, sports personalities and more – you can even ask them a few hard-hitting questions at our Q&A sessions. There will also be a large variety of stalls selling a range of gifts, exclusive photo ops, gaming activities and plenty of other activities being held over the course of the weekend event including our epic cosplay masquerade.
On both days, entry is from 10am for early bird ticket holders and 11am for general entry ticket holders.
We allow VIP pass holders in at 9:45am to allow time to collect their lanyards.
The Telford International Centre does provide cloak room facilities for a small fee.
Large bags will be subject to checks before they can be left at the cloakroom.
We highly recommend being prepared and going to a cash machine before you arrive at the event.
There is no available cash machine inside the venue at this time, though we still accept cash and card payments at the vendors within the traders hall. Please note that the food outlets inside the venue will be card/contactless only until further notice.
There are several cash machines across the road at the retail park opposite the venue.
The venue is fully accessible to wheelchair users and those with mobility issues. We also offer a priority access scheme for eligible visitors with disabilities who may find queuing difficult – you can apply for access here.
Any lost property handed in will be held behind the merchandise desk. You will be required to give a full description of your item before it is returned. Should you find you are missing an item once the event has concluded then you will need to contact the venue directly for further assistance. These items will be held for 30 days.
There is no need to print your e-ticket – we can scan your unique barcode from your phone or tablet instead. However, we recommend making sure to download or take a screenshot of the barcode rather than relying on the internet at the venue to access your tickets. Don’t forget to make sure that your phone has battery!
We allow a 3 day cooling off period for ticket orders in case you change your mind.
You may request a refund by filling out this form here.
If someone doesn't get back to you right away please don't worry, as long as you have filled out and submitted the request form within 3 days of your purchase this will be honored.
Please note that tickets are not eligible for a refund due to a positive COVID related test result. For all governing guidelines and restrictions at the time of the event please refer to the .GOV website for full details.
We do not allow reselling of tickets. Any tickets found to be re-sold may be cancelled with no refund given.
Although tickets can be purchased on the door, priority will be given to those who have pre-booked tickets. This may result in queuing to purchase on the day. Wherever possible, we strongly suggest pre-booking your tickets!
Children under the age of 7 do not need a ticket. Children 7 and above will need their own ticket and MUST be accompanied by a full paying adult during the weekend.
If a guest is unable to attend the event, customers who have purchased photo-ops with that guest will automatically be given a refund. Please allow 7-14 days for your refund to reach your bank once the procedure has been processed on our systems.
If you have still not received it, please contact us on firstname.lastname@example.org..
Please note: We do not issue refunds for entry tickets to the event outside the 3 day policy.
If you are within the 3 day cooling off period and would like a refund please leave a message via the 'Help' button situated at the bottom of the website where the customer service team will facilitate.
All Q&A sessions take place in our Q&A halls – they will be marked clearly on the site map when it becomes available, but you can ask a crew member if you get a little lost.
Priority seating (usually the first two rows) is reserved for VIP Platinum ticket holders. Unfortunately we cannot reserve seats for standard or priority ticket holders.
Asking a question in one of our Q&A sessions is super easy – just raise your hand!
If the gap between two Q&A sessions is less than 15 minutes, you can stay in the Q & A hall. If the gap is any longer, the hall has to be cleared and you will be asked to leave.
Photo-ops at Wales Comic Con give you the chance to have your picture taken with one of our guests. All photos are professionally shot and printed on site.
Tickets can be bought online before the event – most photo-op tickets go live shortly after a guest has been announced (provided they’re taking part in a photo-op, of course). There are also a limited number of photo-op tickets available during the event from the merchandise desk. These are sold subject to availability, so buying in advance is advisable wherever possible.
Before the event, check our schedule when it goes live to see what time your photo op is taking place. This information will also be available on the day in our event guides. Make sure you head to the photo-op hall in time for your photo-op
- about five minutes before the start time is best. There will be plenty of crew members around to help direct you once you arrive but if your photo-ops clash it is up to YOU to let them know about it so they can assist you!
Yes – you can have a maximum of two adults and two children per photo op (excluding any guests) with just one ticket. However, regardless of how many people are in your photo-op, you will only get one printed copy per ticket. Any extra copies will have to be purchased after the event.
We aim to have photographs available for collection as soon as possible. In most cases, they are available for collection almost immediately after your photo has taken, though in some cases there may be a delay, particularly for very popular guests. We aim to have all photos printed shortly after your photo-op has been taken but our maximum wait time is completion within two hours. Unfortunately, we are unable to post out uncollected photos.
Yes, you can get your photo signed by a guest, but you will have to pay separately for an autograph. Once you’ve collected your photo, just take it to the guest’s signing table.
Autograph prices are not included in your ticket price. All autographs at the event are listed available to preorder from our online store. Should a guest not be listed for preorder online then their autograph will be a pay on the day option only unless otherwise stated or advertised.
Autographs purchased on the day for busier guests may be subject to availability and time constraints which is why we emphasise the importance of preordering especially when it comes to a busier guest.
Unfortunately, some guests are only able to accept cash for autograph payments that are available at the event.
Yes – most guests are happy to personalise autographs provided they have time.
Many guests are happy to take a selfie with you when you buy an autograph. Some guests may charge for a selfie – this is done at the discretion of the guest and their management.
Yes, you can choose to have a personal item signed if you prefer. In most cases, this will be the same price as a standard autograph, but in some cases, guests may choose to charge more for certain items – wrestling guests often charge more for signing wrestling belts, for example. If we are aware of any restrictions or price differences before the event, you’ll be able to see them on our autograph price list.
Please note that our event has a strict weapons policy and this applies to all areas of the event and venue.