1-2 december 2018 - glyndwr university, mold road,  wrexham, LL11 2AW

FAQ

FREQUENTLY ASKED QUESTIONS

general

TICKET RELATED QUESTIONS

  • HOW WILL I RECEIVE MY TICKET?

    All tickets are distributed as e-tickets which are managed by TicketWeb. These e-tickets will be emailed to you shortly after purchase. In the unlikely event that you do not receive your tickets or you can no longer access them, please contact TicketWeb via their help page or give them a call on 0333 321 9990. Please ensure you have your purchase reference to hand as they may ask for this.

  • DO I NEED TO PRINT MY E-TICKET?

    There is no need to print your e-ticket – we can scan your unique barcode from your phone or tablet instead. However, we recommend making sure to download or take a screenshot of the barcode rather than relying on the internet at the venue to access your tickets. Don’t forget to make sure that your phone has battery!

    Please note: You MUST have your barcode ready to be scanned or we will not be able to grant access to the event.

  • CAN I BUY TICKETS ON THE DAY?

    Although tickets can be purchased on the door, priority will be given to those who have pre-booked tickets. This may result in queuing to purchase on the day. Wherever possible, we strongly suggest pre-booking your tickets!

  • DO I NEED TO PURCHASE A TICKET FOR MY CHILD?

    Children under 5 do not need a ticket. If your child is aged 5-15, you can buy them a reduced price children’s ticket, provided they are accompanied by a paying adult. There is a maximum of two children per adult.

  • A GUEST HAS CANCELLED, BUT I'VE NOT RECEIVED MY REFUND?

    If a guest is unable to attend the event, customers who have purchased photo-ops with that guest will automatically be given a refund. Please allow up to seven working days for your refund to reach your bank. If you have still not received it, please contact Ticket Web directly as they manage all ticket sales for Wales Comic Con. We will unfortunately not be able to assist you in locating a missing refund. See our contact page for TicketWeb’s contact details.

    Please note: We do not issue refunds for entry tickets to the event. We are also unable to refund photo-op tickets if you have missed your allocated time slot.

q&a sessions

  • WHERE DO Q&A SESSIONS TAKE PLACE?

    All Q&A sessions take place in our Q&A halls – they will be marked clearly on the site map when it becomes available, but you can ask a crew member if you get a little lost.

  • CAN I RESERVE A SEAT?

    Priority seating (usually the first two rows) is reserved for VIP ticket holders. Unfortunately we cannot reserve seats for standard or early bird ticket holders.

  • HOW DO I ASK A QUESTION?

    Asking a question in one of our Q&A sessions is super easy – just raise your hand!

  • DO I Have to leave the q&a hall between sessions?

    If the gap between two Q&A sessions is less than 15 minutes, you can stay in the Q & A hall. If the gap is any longer, the hall has to be cleared and you will be asked to leave.

what are photo-ops?

  • what are photo-ops?

    Photo-ops at Wales Comic Con give you the chance to have your picture taken with one of our guests. All photos are professionally shot and printed on site.

  • HOW CAN I GET A PHOTO-OP TICKET?

    Tickets can be bought online before the event – most photo-op tickets go live shortly after a guest has been announced (provided they’re taking part in a photo-op, of course). There are also a limited number of photo-op tickets available during the event from the merchandise desk. These are sold subject to availability, so buying in advance is advisable wherever possible.

  • I HAVE A TICKET, WHAT NOW?

    Before the event, check our schedule when it goes live to see what time your photo op is taking place. This information will also be available on the day in our event guides. Make sure you head to the photo-op hall in time for your photo-op
    - about five minutes before the start time is best. There will be plenty of crew members around to help direct you once you arrive but if your photo-ops clash it is up to YOU to let them know about it so they can assist you!

  • CAN I HAVE MORE THAN ONE PERSON IN A PHOTO-OP?

    Yes – you can have a maximum of two adults and two children per photo op (excluding any guests) with just one ticket. However, regardless of how many people are in your photo-op, you will only get one printed copy per ticket. Any extra copies will have to be purchased after the event.

  • WHEN CAN I COLLECT MY PHOTOGRAPH?

    We aim to have photographs available for collection as soon as possible. In most cases, they are available for collection almost immediately after your photo has taken, though in some cases there may be a delay, particularly for very popular guests. We aim to have all photos printed within two hours. If you are unable to wait two hours for your photo, you can download a digital copy after the event. Unfortunately, we are unable to post out uncollected photos.

  • CAN I GET MY PHOTOGRAPH SIGNED BY A GUEST?

    Yes, you can get your photo signed by a guest, but you will have to pay separately for an autograph. Once you’ve collected your photo, just take it to the guest’s signing table.

AUTOGRAPHS

  • HOW DO I PAY FOR AN AUTOGRAPH?

    Autograph prices are not included in your ticket price. All autographs must be paid for on the day at the guest’s table. Unfortunately, we are only able to accept cash for autograph payments.

  • CAN I HAVE A PERSONALISED AUTOGRAPH?

    Yes – most guests are happy to personalise autographs provided they have time.

  • CAN I GET A SELFIE WITH A GUEST?

    Many guests are happy to take a selfie with you when you buy an autograph. Some guests may charge for a selfie – this is done at the discretion of the guest and their management.

  • CAN I GET A PERSONAL ITEM SIGNED?

    Yes, you can choose to have a personal item signed if you prefer. In most cases, this will be the same price as a standard autograph, but in some cases, guests may choose to charge more for certain items – wrestling guests often charge more for signing wrestling belts, for example. If we are aware of any restrictions or price differences before the event, you’ll be able to see them on our autograph price list.

    Please note that our event has a strict weapons policy and this applies to all areas of the event and venue.