returning NOVEMBER 20/21 2021 - the international centre, telford, TF3 4JH

covid-19

SUPPORT

general information

If you are unable to attend the new rescheduled dates on 20th-21st November 2021 then please fill out the form below once it goes live to speak with a member of our support team.

REFUND APPLICATIONS FOR APRIL 2021 POSTPONEMENT IS NOW CLOSED - THANK YOU FOR THE ONGOING SUPPORT.
The request form will be open from 28th February - 25th March 2021.


Information for Hotel bookings
If you have made any reservations for accommodation through a third party then you will need to contact them directly to amend any bookings made - In this instance you will not need to speak to the hotel as they will not be able to amend any details for you.

For anyone that did make a reservation with either the Holiday Inn or The International Hotel (on-site at the International Centre) you will need to contact via this email: Reservations@southwatereventgroup.com

Do not contact the hotel by telephone as the staff are working from home at this time on a majority basis so email is the safest and quickest form of booking transfer/removal from the the hotels listed on-site.
Due to the ongoing situation the hotel is on lesser staffing levels so the reply may not be instant but all emails will receive a reply from either a member of their bookings team or management.

International attendance & travel
For our attendees who are set to travel from outside of the UK please be sure to check any travel restrictions that may be in place over the course of the following months.
If you want to speak to someone directly regarding your orders and have been affected by the postponement and set to attend from outside of the UK then please contact the support team: supportdesk@walescomiccon.com

Tickets & Transfer
All tickets from any postponed events that are still valid will automatically update with the new dates for our events in 2021 once the online store is live. For those experiencing any issues in a browser please refresh once you have your order visible through the confirmation email sent from the GrowTix team as you will not need to contact them to update your tickets. You will be issued with a new barcode to be scanned upon arrival at the event to keep them valid. If you can no longer make the event then please refer to the contact form going live February 28th where our support team can look to help you directly.

Guests
As with everything being moved from one event to another we are in constant discussion to see who can still make our events. Once everything is confirmed they will be announced and any previously purchased autograph and/or photo-op tickets will still be valid for the new dates. Should a guest change from a full weekend to a single day attendance then you are able to swap the ticketing days in the online store. The same is also for a guest that changes from a single day appearance to now be attending all weekend as we will implement the swap function for ease of use and give all options available. In the event that a guest can no longer attend any of our future dates due to scheduling commitments they will have all autograph/photo-op tickets refunded via the point of sale.

Virtual Offerings
The online team will be hosting more virtual events deep into the year over the course of the seasons which will contain various panels and interactions to keep you busy. These will likely run until the Autumn before all focus returns to the flagship in-person events. The virtual gigs are completely free to be a part of via our Twitch channel (www.twitch.tv/walescomiccon) where you can subscribe to gain access to exclusive emotes and ad-free viewing along with on demand replays for all of our online events.

Private Signings
The autographs team will announce any private signings with guests via our social media feeds and will continue into the Summer.

Mental Health & Support
If you have been struggling during the pandemic or know anyone that may be in need of support with mental health then please reach out. You are not alone and we are in this together as one big Comic Con family.

For anyone in the UK you can contact Samaritans 24 hours a day for free on: 116 123

For anyone in the US you can contact Lifeline 24 hours a day for free on: 1-800-273-TALK (8255)

We are closely monitoring the government guidelines in relation to COVID-19.
Further information will be posted closer to the event once we have more clarity on the situation.